Iburst Complaint
| SUPPLIER | Iburst | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Gauteng | COUNTRY | South Africa | ||
| TIME / DATE | 07:37 Fri 5 Feb | PERSON RESPONSIBLE | Jannie van Zyl | ||
| CUSTOMER | murrayk | View all reports by user |
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2
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| PROBLEM | Bad Attitude | ||||
| HEADLINE | No Service | ||||
| THE INCIDENT Thu 1 Oct 
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My problem regarding my debit order is no sorted out yet. Spoke to one of their managers on Wednesday that assured me that everything is sorted out and that she is goinig to re-instate my debit order and also do a direct debit for the 4th of Feb. (They still did not take my money as promised) I have also sent 38 (Which I can prove) e-mails to them over a period of time and only received 1 reply which did not even answer my question. I also sent about 4 e-mail to their CEO Jannie van Zyl, who does not even bother to reply on the e-mail I sent. I think everyone that had an iburst complaint recently should stand together and report Iburst to the Consumer Council. Maybe this should wake them from their sleep. I work for a very big organization (more clients than Iburst could ever dream of) and I can tell you one thing if we do not sort out client complaints within at least 24 hours disciplinary action gets taken against us
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| Back Email this report | View customer feedback rating and analysis | |||||
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